Terms & Conditions

Terms and Schedule of Payments

  • All published package prices are quoted as Per Person rates.
  • A deposit is required to secure a reservation. Reservations are accepted on a first-come, first-served, basis, and no space will be held without payment. All quotes are subject to availability and price fluctuation until the required deposit is received and processed. 
  • Payment in full is due 60 days prior to the event.  Subject to the Cancellation and Refund Section below, failure to pay in full 60 days prior will result in forfeiture of space.
  • Forms of accepted payment include business or bank check, paypal, wire transfer, MasterCard, Visa, Discover and American Express. If requested, a signed credit card authorization form may be required.


Cancellation and Refunds

  • The initial required deposit is non-refundable.  (Optional Trip Cancellation Insurance is available and is encouraged.)
  • All reservations canceled 60 or more days before the event are eligible for a refund less the initial deposit; cancellations less then 60 days from the event are totally non-refundable.
  • All cancellations and requests for refunds must be in writing.

     Mail:                Benchwarmer Sports

                            413 Bayberry Creek Circle

                            Mooresville, NC 28117

     Email:              Contact Us

  • If an event is canceled or postponed, Benchwarmer Sports will not be responsible for any costs or expenses (including accommodations, travel, meals, etc.) beyond the scheduled package dates of the applicable event. Refunds will only be made to the extent that refunds are actually issued to Benchwarmer Sports.
  • Masters practice and tournament event badges/tickets must be used only on the contracted date(s) of service. Buyer assumes all risk and no refunds apply for event cancellation or postponement due to weather conditions. An additional refundable deposit is required to ensure the safe and timely return of all badges.
  • Except as expressly set forth herein, no refunds or credits will be given for any reason including, but not limited to, any of the following: illness; changes in travel dates or plans; travel documentation requirements; reduction in group size; unused tours; unused portion of tours; and reservations canceled due to failure of purchaser to comply with the terms and conditions listed herein or applicable law.
  • Benchwarmer Sports reserves the right to cancel, at its sole option, any reservation. If Benchwarmer Sports cancels reservations without cause attributable to purchaser or force majeure, a full refund will be remitted to the canceled party, and such refund shall be the sole and exclusive remedy of purchaser in the event of cancellation by Benchwarmer Sports.


Tickets to Events

  • Benchwarmer Sports will only guarantee adjacent seats for two (2) people.  Benchwarmer Sports will attempt to honor requests for odd numbers of adjacent tickets, but is unable to offer any guarantees due to limited release of tickets in odd quantities.
  • Benchwarmer Sports is not responsible for the theft, loss, delay, destruction, or misplacement of any tickets mailed, express delivery, or left at will call. When possible, Benchwarmer Sports will hand deliver tickets in the city of the event.  All purchasers must show valid ID upon delivery or tickets will not be tendered.
  • Event tickets will be delivered no later than 3 hours prior to the event.
  • Tickets only, ticket upgrades and extra hotel nights, if available, will be charged at NET RATES.
  • Seat locations are guaranteed to be within the specific sections or categories selected or better. Benchwarmer Sports reserves the right to provide upgraded ticket locations at no additional cost to purchaser.


Conditions and Requirements

  • Wharf Travel Services, Inc. is a fully accredited Travel Agency and the parent company of Benchwarmer Sports. Hotel reservations and group blocks may reflect Wharf Travel Services, Inc. as the booking agent.
  • Benchwarmer Sports reserves the right to substitute hotels of equal status and alter itinerary for any reason and without notice.
  • Individual guests at the hotels are responsible for all incidental hotel expenses, except for room rate and associated room rate taxes.
  • Published prices reflect the total package cost at the time of booking. Once the require payment has been received and processed, your package price is guaranteed not to change. If future published prices are increased, no any additional charges will be assessed. Correspondingly, if there is a reduction in published prices, no discount or refund is applicable.
  • Benchwarmer Sports reserves the right to reject reservations which were falsely generated through website malfunction.
  • Passenger Name List must be received no later than 14 days prior to the start of the package.  Any name changes after 14 days prior to start of the package will be assessed a $75.00 per change administrative fee.


Purchaser acknowledges that Wharf Travel Services, Inc. dba Benchwarmer Sports (the “Company”) is acting as an independent intermediary for suppliers of goods and services, such as hotel accommodations, transportation, meals, tours, event tickets and cruises, and, that the Company does not supply, endorse or warrant these goods and services.  The Company shall not be liable for any acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers, or for any personal injuries, death, property damages, or any other damages, losses, expenses or delays to you or your travel companions or group members resulting there from.  The Company shall have no liability and shall make no refund for any injuries, damages, losses, expenses or delays caused to you or any traveler in connection with terrorist activities, war, insurrection, social or labor unrest, mechanical or construction difficulties, diseases, local laws, weather or climatic conditions, re-routing, overbooking, strike, abnormal conditions or developments or any other acts, errors, or omissions or conditions outside the Company’s direct control. By embarking upon his/ her travel, each traveler voluntarily assumes all risks, and is advised to obtain appropriate insurance coverage against them. Each traveler’s retention of tickets, vouchers, or booking after issuance shall constitute his/her consent to the above, and purchaser acknowledges and agrees that he/she/it will cause all travelers in his/her/its party to be bound by all the terms and conditions hereof. Purchaser hereby acknowledges and accepts all of these terms and conditions and agrees to indemnify and hold the Company harmless in making the arrangements on purchaser’s behalf, and agrees that refunds, restitution or damages, if any are claimed, shall be sought directly from the suppliers and not from Company.  In no event shall the Company or its suppliers be liable for any indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the goods and obtained through the Company or its suppliers; or otherwise arising out of these terms and conditions, whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the Company or its suppliers have been advised of the possibility of such damages. If, despite the limitation above, the Company or its suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Company and/or its suppliers will in no event exceed, in the aggregate, the greater of (a) the total paid to the Company or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.