| Q. | Who is Benchwarmer Sports? |
| A. | Benchwarmer Sports is a independent Sports Tour provider, operating as a subsidiary of Wharf Travel Services, Inc., an accredited travel agency, [IATA/ ARC# 49901762] providing sports travel since 1989. |
| Q. | How do I make a reservation? |
| A. | You may make reservations through our website or by calling our offices at 703-438-8201. When making a reservation online go to the package desired, select the Occupancy, ie. how many people will be in each room, and any other options desired to customize your package. Click the "Continue" button and fill out the information to "Save Quote". After saving, follow the steps to confirm your reservation. |
| Q. | Can I modify a package? |
| A. | Yes. When selecting your package, you may choose to add pre or post night stays, upgrade your ticket selections, as well as other options offered. Most of the hotels in our packages require a minimum night stay, but please inquire about other modifications which may not show on our website. |
| Q. | What forms of payment do you accept? |
| A. | We accept all major credit cards including American Express, VISA, MasterCard and Discover. If more than 30 days from the event, you may also make a payment by Check or Money Order. To pay by Paypal, please call us at 703-438-8201. |
| Q. | When is payment required? |
| A. | If more than 60 days prior to the event, only a deposit is due to guarantee your reservation. Deposit amounts vary but are detailed on each package selected. Full payment is due if you are within 60 days of the event. |
| Q. | What is your cancellation policy? |
| A. | Because of the "Sold Out" nature of tickets and rooms for premier sports events, our suppliers require non-refundable full payment in advance. Therefore, we are unable refund payments received if you cancel your reservation. |
| Q. | Do you offer trip cancellation insurance? [Cancellation Insurance] |
| A. | We do offer travel insurance through Travel Guard which will provide coverage for cancellation due to medical or certain unforeseen reasons. You may receive a quote and purchase insurance while making your reservation online. Additionally, please feel free to call our offices to receive a quote and purchase travel insurance. |
| Q. | What happens after I confirm a reservation? |
| A. | Once you have made your reservation and the necessary payment has been received, you will be sent a Trip Confirmation which will detail your reservations. You may also Log In to access your Trip Confirmation. Confirmed reservations are found in "My Account" on the Current Reservations tab. Depending on how far in advance you make your reservations, we may also be in contact to assist you in preparing for your trip. Approximately 2 weeks prior to your trip, we will send you a complete set of documents. You have the choice of receiving your documents electronically or via Federal Express. No matter your choice, the documents will include a full description of your tour, ticket vouchers and confirmation of all the reservations. |
| Q. | When do I get the event tickets? |
| A. | Tickets are distributed on-site by our Benchwarmer Sports representatives. Your documents will include vouchers as well as full description of when and where your vouchers will be exchanged for your tickets. |
| Q. | Should I be worried that I won't get the tickets? |
| A. | We have one simple, unconditional guarantee...that you will get what we promise, period. Unlike our competitors, we don't leave open the possibility that we won't deliver your tickets. We are very proud that in over 36 years of being in business, we have never defaulted on a reservation...Not Once! |
| Q. | How does Benchwarmer Sports get tickets? |
| A. | For over 36 years we have developed relationships which enable us to obtain tickets to 'sold out' events. We are not an official box office for any of the events. We are independent sport tour operator that buys and offers tickets to popular worldwide events as part of a package. Tickets are procured at prices above face value and the cost of our packages reflects the cost and difficulty in obtaining the 'sold out' elements of the package. Reference to all registered trademarks are used for factual description purposes only. |